- Place the items that you want to return in the original package
- Send an email to firstname.lastname@example.org with your order details and reason of return
- Make sure that the package is well covered and packed
- Schedule a pick-up through Fedex.com or leave the parcel at your closest Fedex access point (or any other transportation or company that provides you from a tracking number)
- When filling the export forms we suggest describing the items as "Shoes -Return" for personal use, and never declaring a value higher than 50 Euro or Dollars. All import taxes that will have to be paid to receive the package, will be deducted from the amount of the eventual return.
- All packages have to be sent back to our warehouse, at the following address:
SKU - Logistics for BusinessRua Padre Duarte, 372 - Pavilhao 124765-448, GuardizelaGuimaraesPortugalPhone: +351 910 800 180
- You will be responsible for paying for your own shipping costs for returning your item, unless the pair is faulty or has production issues.
If any of this is unclear or if any information is needed, please contact us at email@example.com before shipping the package.
Please retain a copy of your return receipt from Fedex in case anything should happen during the return process. For more information about Fedex services and access points, please visit Fedex.com
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- gift cards
- pre-order collections
- limited edition collections
- discounted products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
- Any items that are being returned after delivery refusal by customer
Please be aware that socks, shirts and slippers are not returnable items, if you have sizing questions please contact us in advance at firstname.lastname@example.org
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15-30 days.
Please be aware that socks, shirts and slippers are not refundable items, if you have sizing questions please contact us in advance
Items that are not accepted by customers upon delivery due to tax charges will not be refunded
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. Refunds may take up to 15 days.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, sale items will not be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will provide you with further details.
Please be aware that socks, shirts and slippers are not exchangeable items, if you have sizing questions please contact us in advance.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 50 Euros, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.